Returns & Exchanges
At Lanolips, we want you to love your glow; if you are not entirely satisfied with your purchase, we offer a 30-day return policy for unopened and unused products. Please note that for hygiene reasons, we cannot accept returns on items that have been opened or tested.
Initiate Your Request
Contact our customer care team at [email protected] with your order number and the reason for your return to receive a return authorization.
Pack Your Items
Carefully place the unused items in their original packaging to ensure they are protected during transit and include your original packing slip.
Ship It Back
Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location; please retain your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing